Customer Satisfaction

We take Customer Satisfaction very seriously and we do everything we can to provide you with outstanding service. It pays off when we receive emails from happy customers.  We would like to share some of these with you as well as hear your comments, whether they are good or bad. Yes, we want the bad as well. After all. how can we improve if we don't know what we did wrong!

Leave us feedback. Feed back form is at the bottom of the page

I just recently discovered your website and I think it's fantastic. Normally I can only find these types of tools from the Snap-On or Mactools guys and they are expensive and hard to access. I'll be visiting here alot in the future! 3/12/2007
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Hey Ben
This is the customer in Nashville, TN. Thank You Ben for the 1/2" Cordless Impact Wrench Tool. I bought on 2/28/2007 and I receive on 3/1/2007. That is fast service and you beat everybody on price. I enjoy the item and I love it. You are honest seller. Vu 3/9/2007
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Thank you for the prompt service we received from your company and the other companies involved in getting our parcel here so quick and undamaged. We received our parcel Friday, 2 March. Thank you for all the effort and great service we got from you guys.
Eddie 3/5/2007
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Dear Sirs,
I just wanted to tell you that the tool I purchased from you saved me over $1,200.00 in mechanics bills. I was quoted over $1,500.00 by two mechanics to change the struts on my car. With the tool I bought from you, I was able to do the job myself in less than a day. Good quality tool, thanks!!
Mike 5/8/2006
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Dear Ben,
I wish to express my sincere appreciation to you and your staff for the time and effort made for the item to be delivered to me. I have now received the item and intact. I want to thank you once again for your effort and professionalism.
Henry
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Great store,I injoy shopping here VERY VERY MUCH!!!Keep up the great work. MERRY CHRISTMAS TO ALL OF YOU! From akautodoctor in ALASKA. THANK YOU Dec 2005
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hi ben, thank's for the info. i do want to thank you and all involved for your incredible fast shipping. my order arrived on the 18th. needless to say, i was impressed and speechless. Thank you very much. ken. Oct 2005
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Just wanted to let you know that you guys are AWESOME. You had the tool in stock and with the best price. It was at my door by the third day. I'm telling all my friends about you. Thank you. John S. Oct 2005
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Talk about service , these guys and gals are top notch.... a pleasure to deal with... cant wait too buy again.jet
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Great Job, Good Price, the code scanner arrived promptly and the communication was A1++ Rick P. Eagan Mn. July 2005
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Thank you for shipping my order #13057 MLR 6288 and MLR-6228. The tools worked great. I installed the axle seal in 5 minutes with these tools. I will definitely use etoolcart for my specialty tool purchases in the future. Thanks again, Eric May 2005
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Ben....you folks are on the ball......i got my order this morning at 10:00.....nice job...i can't wait to order from you again !! Steve 04/2005
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Fast Shipping Thank's will do business again 03/2005
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AAA+ All the way around! 03/2005
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Thank you. I want to tell you that I am most impressed with your company's customer service. A lot of companies have completely forgotten what that means and my experience with you guys has been top notch. Paul 03/2005
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I just wanted to say that when we ordered this tool which was not cheap. (OTC 6488) I was very hesitant about it since we did not know your website at all! We received the tool on the 4th,  3 days before we said we needed it . It was received in perfect condition! and I just had to say it was a pleasure doing business with you and will refer anyone I know that's looking for tools etc. that you sell I will refer them to you!   01/2005
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Thanks for the follow-up. I really appreciate the call and helpful advice. I will definitely be back for more stuff :-)  Gary 01-2005
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Thanks so much for the communication.... I am absolutely thrilled that these items should be here in time for Santa... since MA is so close to me, here in NH.  Thanks for the help with both of my orders, the freight company called me to schedule delivery.... A+++ customer service.  E-tools is the bomb!!   Sue 12/2004
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This order has been received.  This is a great product for car stereo installation. (ST9007)  Thanks for carrying these at an affordable price.  Some of the installers I work with will probably get some from you, I'm spreading the word!!!  Darren  01-2005
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Thank you, your customer service is outstanding... when I do go to replace my timing belt, I'm coming back.  Mike 01-2005
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Ben, you done good:  The package arrived on target, on time.  Thanks, Bart 01/2005
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Thanks for extremely Quick delivery and Fantastic Customer Service!!! You guys need a feedback page on your website so potential customers can see how great your business is.  Mike  12/2004
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Good company. They keep you updated on your orders as to when they have been shipped etc. I will order from them again.  Carla 12/2004
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That has got to be the fastest service I have ever seen. I will be a return customer for sure. Thankyou for the great service. Ritchie  11/2004
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Thank you for sending those pieces to us so quick. You guys are the fastest company we've ever dealt with! We look forward to future business with your company.    Matt  11/2004
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very quick delivery - was very pleased  Jon 10/2004
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WOW, this was the best experience I have ever had making a purchase, any purchase. These people know what customer service is all about. I would highly recommend this seller to a friend or relative. Justin 11/2004
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SUPERB service! AWESOME line of tools! This will be my first, and most likely, only stop for automotive tools. Russell 06/2004
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I needed my order ASAP so I contacted Dani Montoya at etoolcart.com. She went ‘above and beyond’ to get my package to me two days later. I would not hesitate to order from them again. Timothy  06/2004
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