USA Order Processing USA Shipping Charges International Order Processing International Shipping Charges

USA Order Processing :
All orders received by etoolcart will be shipped within 48 hours based on availability of the item, weekends and holidays. All orders will be shipped UPS ground if possible. UPS does not ship to PO Boxes. Please provide physical address. Although etoolcart will ship from one of 33 distribution centers across the U.S. ( most orders received with-in 3 working days) we ask that you please allow 3-7 days for shipping. If you do not receive your item within 7 working days please let us know immediately so we can trace it down.Customer Service

USA Shipping

Shipping charges are based on shipping to the 48 continental states. APO, FPO,Hawaii, Alaska and Puerto Rico are shipped US Priority Mail.* If additional charges are incured, you will be e-mail prior to shipping.(See International Shipping)

Expedited Shipping During checkout we do not offer expedited shipping options because we do not want you to spend any more money then you have to. We make every attempt to locate the product in the closest warehouse to you. We will, however, provide expedited shipping upon request. During checkout note in the "Comment" section when you need the item. We will locate the item and if we can provide it within the time frame without expedited shipping we will, however if expedited shipping is required we will call or email you with additional shipping charges.

Orders MUST be in by 2:00pm EST for expedited shipping. Overnight shipping is NEXT BUSINESS DAY shipping. Saturday Delivery is available upon request and only if UPS offers it in your area.

International Order Processing :

The unethical behavior is not limited to International customers however we can perform an address verification on USA credit card purchases.

At this time we are currently not accepting credit card purchases to Belarus, Colombia, Egypt, Indonesia, Israel, Lebanon, Macedonia, Malaysia, Nigeria, Pakistan, Ukraine, or Yugoslavia. Any orders placed from these countries MUST be paid by WIRE TRANSFER ONLY

FREE SHIPPING OFFERS THROUGHOUT WEBSITE DO NOT APPLY TO ANY INTERNATIONAL ORDERS. FREE SHIPPING IS TO 48 CONTINENTAL STATES USA ONLY.

 

Custom Fees: International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Automotive Specialty Tools, Inc does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees

International Customers ordering for the first time from etoolcart will need to fax (909-867-2535) the front page of their credit card statement (monthly statement/ bill sent to you indicating how much you have spent), and a copy of your identification. This information is used to verify that you are the owner of the credit card. Please note that, unlike with the credit card purchases originating within the U.S., we can't verify your address electronically or through the phone, so this extra step is necessary to authenticate you as the actual credit card holder. Once you have placed your order, please fax (909-867-2535) these documents to us ASAP. Your order will be shipped out once we have received one of the above sets of faxes or email attachments. Please note that this requirement is only for International customers ordering for the first time. If you have ordered from us before, you don't need to fax us your credit card information.

Note: If you are faxing us a copy of your credit card statement, you may delete any purchase history from this document. All we need is your credit card company's Logo and address, your name and address, and the last 4 digits of your card.

International Shipping Charges and Delivery Time

Prior to processing your order we will calculate and email you a shipping and handling charge for your approval. Please watch for this email. The sooner you respond the sooner we can process your order.

AUTOMOTIVE SPECIALTY TOOLS, INC is not responsible for damaged or lost shipments. All attempts will be made to package your shipment to withstand long distance shipments and if possible insurance will be purchased for lost shipments. We will not reship any order damaged or lost in transit, unless you pay for the entire reshipment.

APO, FPO, Hawaii, Alaska, Puerto Rico, Canada, Mexico, and Guam ship US Priority. Shipping via US Priority Mail is NOT Trackable. We are not responsible for any US Mail that does not get to you. We provide this shipping method as a courtesy to you.

We are not responsible for delays in customs. We also charge a $10.00 non-refundable handling fee on all international orders. You will be notified of shipping charges via e-mail for your prior approval. All taxes, duties, levies and additional import charges are the responsibility of the recipient. Free shipping promotion applies to the continental United States orders only.