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USA Order Processing
USA Shipping Charges
International Order Processing
International Shipping Charges

USA Order Processing :
All orders received by etoolcart will be shipped within 48 hours based on availability of the item, weekends and holidays. All orders will be shipped UPS ground if possible. We do not ship Weekends and Holidays. Unless special arrangements are made UPS does not deliver on Saturday. Since UPS does not ship to PO Boxes, please provide physical address. Although etoolcart will ship from one of 33 distribution centers across the U.S. ( most orders received with-in 3 working days) we ask that you please allow 3-7 days for shipping. If you do not receive your item within 7 working days please let us know immediately so we can trace it down.Customer Service

USA Shipping

Shipping charges are based on shipping to the 48 continental states. APO, FPO,Hawaii, Alaska and Puerto Rico are shipped US Priority Mail.* If additional charges are incured, you will be e-mail prior to shipping.(See International Shipping)

Continental USA Shipping* charges are:
0 - $299.99   $9.95
$300.00 +
FREE

*UPS Shipping only. Truck freight items may incur additional charges.
Additional shipping charges may be added to your order on very heavy items. Any additional shipping surcharges are noted in the "Shopping Cart" area. You are provided this information before you place an order for your convenience.

Expedited Shipping During checkout we do not offer expedited shipping options because we do not want you to spend any more money then you have to. We make every attempt to locate the product in the closest warehouse to you. We will, however, provide expedited shipping upon request. During checkout note in the "Comment" section when you need the item. We will locate the item and if we can provide it within the time frame without expedited shipping we will, however if expedited shipping is required we will call or email you with additional shipping charges.

Orders MUST be in by 2:00pm EST for expedited shipping. Overnight shipping is NEXT BUSINESS DAY shipping. Saturday Delivery is available upon request and only if UPS offers it in your area.

International Order Processing :


FREE SHIPPING OFFERS THROUGHOUT WEBSITE DO NOT APPLY TO ANY INTERNATIONAL ORDERS. FREE SHIPPING IS TO 48 CONTINENTAL STATES USA ONLY.
 

Custom Fees: International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Automotive Specialty Tools, Inc does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees

If your credit card does not support Address Verification - In an effort to verify your credit card a small, undisclosed amount, generally less than $1.00 USD will be charged to your credit card. The next business day this charge should show up on your credit card statement. Providing us with the figure will assure us that you have access to the credit card account.

International Shipping Charges and Delivery Time

Prior to processing your order we will calculate and email you a shipping and handling charge for your approval. Please watch for this email. The sooner you respond the sooner we can process your order.

We charge a $10.00 NON-REFUNDABLE handling charge on all orders not shipping to the Continental USA due to the additional expenses we incur to bring your product into our international shipping warehouse. This $10.00 is not applied to, or is part of, your quoted shipping charge.We will send you an email with the price of shipping once we calculate shipping weight of your order.

We ship international order using UPS or through the US Mail. APO, FPO,Hawaii, Alaska and Puerto Rico are shipped USPS Priority. All others ship UPS Worldwide. 

We are very careful in packing your order. Orders shipped Internationally will incur Custom Fees and taxes at the destination. These fees are your responsibility. We are not capable of estimating custom fees and taxes.

AUTOMOTIVE SPECIALTY TOOLS, LLC is not responsible for damaged or lost shipments. All attempts will be made to package your shipment to withstand long distance shipments and if possible insurance will be purchased for lost shipments. We will not reship any order damaged or lost in transit, unless you pay for the entire reshipment.

APO, FPO, Hawaii, Alaska, Puerto Rico, Canada, Mexico, and Guam ship US Priority. Shipping via US Priority Mail is NOT Trackable. We are not responsible for any US Mail that does not get to you. We provide this shipping method as a courtesy to you.

We are not responsible for delays in customs. We also charge a $10.00 non-refundable handling fee on all international orders. You will be notified of shipping charges via e-mail for your prior approval. All taxes, duties, levies and additional import charges are the responsibility of the recipient. Free shipping promotion applies to the continental United States orders only.

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